The Challenge
A 200-employee precision manufacturing company with facilities in the US and Europe was spending over $300,000 annually on a reactive break-fix IT model with frequent unplanned downtime impacting production schedules. They had no disaster recovery plan and aging infrastructure.
Our Solution
CloudTechForce implemented a comprehensive managed IT services engagement including 24/7 infrastructure monitoring, proactive maintenance and patch management, cloud-based backup and disaster recovery, network infrastructure upgrade with redundant connectivity, help desk support for all employees, and quarterly vCIO advisory for technology planning.
Results
40% reduction in total IT costs (from $300K to $180K annually)
Zero unplanned downtime in 18 months (previously averaged 20 hours/quarter)
4-hour disaster recovery capability (previously had no DR plan)
Employee satisfaction with IT support increased from 45% to 94%
IT roadmap aligned with 3-year growth plan
"We were bleeding money on emergency IT fixes and losing production time to outages. CloudTechForce gave us enterprise-grade IT at 40% less than we were spending on the old break-fix model. The ROI was immediate."
Patricia Holmes — COO, Precision Components Inc.
