Describe the gap in your team
A service queue, project backlog and staffing vacancy are different requirements. Start with the Microsoft tasks that need an owner, the escalation level, expected deliverables and who will approve changes.
Choose a co-managed engagement or project
Level 3 escalation
Entra ID, Intune, Exchange, Microsoft 365 and Azure work handed over through an agreed ticket process while your team retains Tier 1.
Defined project
Tenant migration, Autopilot, Conditional Access redesign, hybrid Exchange or virtual desktops with agreed acceptance checks.
Confirm the assigned delivery scope
The proposal identifies the work, hours, approvals, reporting and handover. If procurement needs current credentials for assigned personnel, request them in writing. A public capability list is not a promise of a particular individual, hiring model or start date.
Questions buyers ask
Do you publish a staff roster or guaranteed placement date?
No. Assignment, availability and scheduling are confirmed for the engagement.
How does the team retain control?
Agree the access method, approval authority, ticket ownership and documentation before onboarding. The client retains the responsibilities named in the agreement.
Related services
Discuss an engineering support scope
Describe your Microsoft tenants, workloads, users, current responsibilities and target date. Access and confidential evidence are arranged separately.
Remote delivery across the United States and Canada. Hours, price, on-site exceptions and recovery responsibilities are confirmed in your written proposal.
Updated October 15, 2026. Monitoring, support response and project work have distinct scopes. Capability and credential information · Company details.