Choose the support model your business needs
Fully managed IT suits a business that wants an external provider to take responsibility for an agreed set of day-to-day services. Co-managed IT supports an existing internal team. The right choice depends on the work to be covered, who makes decisions and which responsibilities stay with your employees or other suppliers.
| Service area | Agree in the proposal | Evidence to request |
|---|---|---|
| Business support | Users, devices, service hours, remote and onsite scope | Support process, escalation contacts and severity definitions |
| Systems and Microsoft 365 | Administration, patching, access changes and licensing responsibilities | Inventory, change records and an ownership matrix |
| Security and recovery | Endpoint protection, monitoring, backup scope and restore testing | Coverage reports, escalation records and restore-test results |
| Planning and suppliers | Technology priorities, renewal responsibilities and review frequency | A roadmap, budget assumptions and tracked actions |
Compare total scope before comparing a per-user rate
Our published plans are Core at $75–$125, Complete at $125–$175 and Compliance at $175–$250 per user per month in USD. These are planning ranges, not a quote for an unassessed environment. The Complete plan is presented for growing businesses; larger, multi-site and co-managed requirements need a tailored scope. Separate licenses, cloud usage and project work from the recurring support fee before deciding.
Review published plans and pricing and record missing proposal details in the free MSP comparison worksheet.
How to plan the engagement
- Share user and device counts, sites, business applications and current support arrangements.
- Identify critical systems, recurring issues, contract renewal dates and recovery needs.
- Agree responsibilities, access approvals, service hours and an onboarding sequence before changes begin.
- Use service reporting and scheduled reviews to track outstanding work and agreed priorities.
Questions buyers ask
What does managed IT include?
The signed scope defines the included users, systems, support hours, administration, security and recovery work. Ask which software, onsite work and projects are included and which are separately quoted.
Can you work alongside our internal IT team?
Yes. A co-managed engagement can divide support, administration and project responsibilities with your internal team. The division of work and escalation authority should be written into the proposal.
How do we switch managed IT providers?
Begin with the current contract, access ownership, documentation, backups and open tickets. Agree a handover plan with acceptance checks and an overlap period where needed. A schedule depends on the existing provider and environment.
What does managed IT cost?
CloudTechForce publishes Core at $75–$125, Complete at $125–$175 and Compliance at $175–$250 per user per month in USD. Your written proposal confirms the scope, exact price, exclusions and commercial terms.
Related services and decision guides
- Co-managed support for an internal IT team
- Managed security coverage
- Compare proposals with the free worksheet
Technical references
NIST's resources help businesses frame security and recovery questions when defining responsibilities. They do not endorse a provider or its commercial terms. NIST small-business cybersecurity resources.
Page updated 2026-09-28. CloudTechForce is based in Columbus, Ohio; other listed locations are service areas. Company details and team information are available for your review. Service coverage and commitments are defined in the written agreement.
Request a managed IT proposal
User and site counts, current provider renewal date, critical applications, support gaps and the plan or monthly budget you are considering.
Tell us which published plan you are considering, or describe the project you need quoted. We will use your requirements to discuss the appropriate scope.