Tenant administration with clear ownership
Users and collaboration
Joiners, movers, leavers, license hygiene, Exchange Online, Teams, SharePoint Online and OneDrive permissions.
Identity and privileged access
Entra ID and Entra Connect work, Conditional Access, multi-factor authentication, guest access, role reviews and emergency-access design.
Endpoints and provisioning
Intune device management, Windows Autopilot, compliance policies and SCCM–Intune co-management where the environment requires it.
Exchange and mail flow
Exchange Online administration, message-flow troubleshooting, connectors and hybrid Exchange requirements.
Define the approved change process
Identity, tenant and device changes need an approval owner. Your scope records who requests access, who approves privileged work, how changes are documented and what can be escalated to CloudTechForce. Privileged Identity Management and just-in-time access are considered within the tenant's licensing and agreed design.
Licensing, support and migrations are separate decisions
Microsoft 365 subscriptions can sit alongside administration, but a license does not define the support work included. The proposal identifies subscription responsibilities and ongoing tasks. A tenant consolidation, hybrid Exchange cutover or Autopilot rollout is quoted as a project with its own dependencies and acceptance checks.
What we review before proposing support
- Current tenants, verified domains and user/license counts.
- The Exchange, Teams, SharePoint and OneDrive workloads to be supported.
- Windows and mobile devices, Intune enrollment and any SCCM estate.
- Access ownership, privileged roles and the people who can approve changes.
- Recurring tickets, upcoming tenant changes and migration dependencies.
- Required support hours and the responsibilities retained by your IT staff.
From discovery to recurring administration
- Review the tenant and work queue. Identify supported workloads, licenses, access arrangements and recurring support needs.
- Assign responsibilities. Document routine tasks, privileged changes, ticket handover, support targets and project exclusions.
- Onboard through approved access. Prepare the agreed tools and documentation, then begin the administration named in the scope.
- Review changes and priorities. Use service reporting, license hygiene and open risks to maintain the agreed operating scope.
Questions buyers ask
Can you manage Entra ID, Intune and Exchange as well as Microsoft 365?
The practice covers Entra ID, Intune, Exchange Online and hybrid Exchange alongside Microsoft 365 collaboration workloads. Each proposal names the systems, tasks, permissions and support responsibilities included.
Can you work with our Microsoft 365 administrator?
Yes. A co-managed engagement can assign Level 3 identity, endpoint, mail and tenant work to CloudTechForce while your administrator retains the agreed permissions, routine work and approval authority.
Does this service include a tenant migration?
A migration is a separately scoped project. It needs source and destination details, data scope, identity and domain sequencing, a pilot, cutover and acceptance checks. Ongoing administration after the move is agreed separately.
Are subscriptions and every security feature included?
Your proposal identifies licensing and administration separately. Security and identity capabilities depend on the tenant's licenses, configuration and agreed responsibilities; a feature being available does not mean it is included in the managed scope.
Related services
Scope Microsoft 365 support
Share tenant and user counts, license plans, supported workloads and the recurring tasks or upcoming changes you need covered.
Remote delivery across the United States and Canada. Hours, price, on-site exceptions and recovery responsibilities are confirmed in your written proposal.
Updated October 15, 2026. Monitoring, support response and project work have distinct scopes. Capability and credential information · Company details.