Keep ongoing administration separate from a migration project
Ongoing support is for a business already using Microsoft 365 that needs accountable administration and help with its environment. A migration is a separate project with a source system, destination, data scope and acceptance checks. If you are moving email, files or tenants, use our dedicated migration service to discuss the project before selecting ongoing coverage.
| Area | Administration scope | Decisions to document |
|---|---|---|
| Users and identity | Joiners, role changes, leavers and access reviews | Approval owners, privileged access and authentication requirements |
| Tenant and collaboration | Exchange Online, Teams, SharePoint and OneDrive support | Supported workloads, permissions and change approvals |
| Devices | Endpoint and Intune administration where included | Supported platforms, enrollment scope and required licenses |
| Security and recovery | Agreed configuration, alert and backup responsibilities | Tool coverage, response authority, retention and recovery evidence |
| Licensing and projects | Subscription review and separately scoped change work | License ownership, renewal dates and project exclusions |
Confirm licenses, responsibilities and the work included
A Microsoft 365 subscription and a managed service are different purchases. Confirm the licenses your business owns, which capabilities they include, and what administration you want CloudTechForce to perform. Compare support hours, backup responsibilities, escalation routes and the work retained by your internal team. Avoid assuming that a product feature is configured, monitored or included in the service merely because a license supports it.
Review published plans and pricing and record missing proposal details in the free MSP comparison worksheet.
How to plan the engagement
- Identify tenants, user counts, workloads, devices and existing license subscriptions.
- Review support needs, access ownership and configuration priorities with your team.
- Agree the recurring administration scope and quote migration or remediation projects separately.
- Document approved changes, open issues and recurring review responsibilities.
Questions buyers ask
Do Microsoft 365 managed services include migration?
Migration is a separately defined project unless a written offer explicitly includes it. The migration service covers planning and moving the agreed data; managed services cover the agreed ongoing administration and support afterward.
Are Microsoft 365 licenses included?
Your proposal should identify subscriptions, who owns them, renewal commitments and which costs are separate from support. Do not assume that every license is included in an administration fee.
Can you support our internal administrator?
Yes. A co-managed scope can specify which tenant tasks remain with your administrator and which CloudTechForce handles, including access approvals and escalation.
What information is needed for a support proposal?
Share user and device counts, license plans, workloads, service hours and the tasks you want covered. Access to a tenant is arranged separately through an approved process, not by sending credentials through the website.
Related services and decision guides
- Microsoft 365 migration project services
- Tenant consolidation and separation
- Support for your internal administrator
Page updated 2026-09-28. CloudTechForce is based in Columbus, Ohio; other listed locations are service areas. Company details and team information are available for your review. Service coverage and commitments are defined in the written agreement.
Scope Microsoft 365 support
User and device counts, Microsoft 365 plans, supported workloads, existing IT arrangements and the recurring tasks or upcoming changes you need help with.
Tell us which published plan you are considering, or describe the project you need quoted. We will use your requirements to discuss the appropriate scope.