Terms of Service

Welcome to CloudTechForce. These Terms of Service ("Terms") govern your access to and use of cloudtechforce.com and our managed IT services, cloud solutions, and cybersecurity offerings (collectively, the "Services") provided by CloudTechForce LLC ("CloudTechForce", "we", "us", or "our"). By accessing our website or engaging our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing cloudtechforce.com or engaging CloudTechForce for any service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use our website or services. If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company.

2. Description of Services

CloudTechForce provides managed IT services including but not limited to:

• Managed IT services (24/7 monitoring, help desk, patch management)
• Managed cloud services (AWS, Microsoft Azure)
• Microsoft 365 management and migration
• Cybersecurity services and SOC monitoring
• Cloud migration and consulting
• DevOps and infrastructure automation
• vCIO and vCISO advisory services
• IT compliance services (HIPAA, CMMC, SOC 2, PCI-DSS)
• Backup and disaster recovery
• Staff augmentation

Specific service deliverables, scope, pricing, and SLAs are defined in individual Statement of Work (SOW) or Master Service Agreement (MSA) documents executed between CloudTechForce and the client.

3. Service Agreements

Information presented on cloudtechforce.com is for general informational purposes only and does not constitute a binding service agreement. Formal engagement of CloudTechForce services requires execution of a written Master Service Agreement (MSA) and applicable Statement of Work (SOW). The MSA and SOW will define specific deliverables, timelines, pricing, payment terms, service level agreements, and termination conditions.

4. Free IT Assessment

CloudTechForce offers free IT assessments as a prospective client courtesy. The free assessment includes initial consultation, high-level review of current IT infrastructure, and recommendations. The assessment does not create a contractual obligation for either party. Detailed implementation work requires a separate paid engagement.

5. Acceptable Use

When using our website or services, you agree NOT to:

• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of CloudTechForce or third parties
• Attempt to gain unauthorized access to our systems or networks
• Use our services to distribute malware, spam, or harmful content
• Reverse engineer, decompile, or disassemble any proprietary software
• Interfere with or disrupt the integrity or performance of our services
• Submit false information through our contact forms
• Use our services for any unlawful, fraudulent, or harmful purpose

6. Intellectual Property Rights

All content on cloudtechforce.com — including text, graphics, logos, images, software, and design — is the property of CloudTechForce LLC or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works without our express written permission.

The CloudTechForce name and logo are trademarks of CloudTechForce LLC. All other trademarks mentioned on our website (Microsoft, Azure, AWS, etc.) are the property of their respective owners.

7. Confidentiality

CloudTechForce treats all client information as confidential. We will not disclose client information to third parties without explicit consent, except as required by law or as necessary to deliver services. Clients are similarly obligated to protect CloudTechForce proprietary information shared during engagements.

8. Service Level Agreements

Specific service level commitments (uptime, response time, resolution time) are defined in individual MSA and SOW documents. CloudTechForce maintains a 96.5% SLA uptime track record across our managed services portfolio. SLA credits and remedies for SLA failures are specified in client contracts.

9. Payment Terms

Payment terms for managed services are specified in the executed MSA. Standard terms are net 30 days from invoice date. Late payments may incur interest charges of 1.5% per month or the maximum rate allowed by law. CloudTechForce reserves the right to suspend services for accounts more than 60 days past due.

10. Disclaimer of Warranties

CLOUDTECHFORCE.COM AND OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT OUR WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE FROM HARMFUL COMPONENTS.

Specific warranties for paid services are defined in the executed MSA and SOW.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CLOUDTECHFORCE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING FROM YOUR USE OF OUR WEBSITE OR SERVICES. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU HAVE PAID TO CLOUDTECHFORCE IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Indemnification

You agree to indemnify and hold CloudTechForce, its officers, directors, employees, and agents harmless from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from your use of our services, violation of these Terms, or infringement of any third-party rights.

13. Termination

CloudTechForce may suspend or terminate your access to our website at any time, without notice, for any reason. Termination of paid service agreements is governed by the executed MSA, which typically includes notice periods and offboarding procedures.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New York, United States, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved exclusively in the state or federal courts located in Monroe County, New York. Both parties waive any objection to venue or jurisdiction in these courts.

15. Dispute Resolution

Before initiating any legal action, the parties agree to attempt good-faith resolution through direct negotiation. If unsuccessful within 30 days, disputes will be submitted to mediation. Only if mediation fails may either party pursue litigation.

16. Force Majeure

CloudTechForce shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, government actions, internet outages, or third-party service failures.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent.

18. Entire Agreement

These Terms, together with our Privacy Policy and any executed MSA or SOW, constitute the entire agreement between you and CloudTechForce regarding use of our website and services. They supersede all prior communications, proposals, and agreements.

19. Changes to Terms

CloudTechForce reserves the right to modify these Terms at any time. Material changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the new Terms.

20. Contact Information

For questions about these Terms of Service, please contact us: