Map your operational dependencies
Start with staff roles, privileged users and the devices and tenants used for business operations. List the supported systems, business hours, current tickets and changes your team needs help delivering.
Define Microsoft work separately from specialist systems
The Microsoft scope can include Conditional Access, privileged roles, endpoint compliance and approved Microsoft configuration. Name the licenses, approvals and acceptance checks required. Work on trading, banking and transaction applications, regulatory advice and formal assurance work requires its own confirmed scope and responsible supplier.
Agree access and recovery responsibilities
- Identify who approves user, device and privileged-access changes.
- Name monitoring coverage, severity definitions and response targets.
- Document backup ownership, restoration duties and required evidence.
- Agree collaboration with the business risk owner and application suppliers.
- Separate administration, subscriptions and project fees.
Questions buyers ask
Does the agreement automatically cover specialist applications?
No. Name each application and the responsible supplier during discovery. Microsoft administration does not imply ownership of every application or device connected to the environment.
Can you support a migration or device project?
The practice scopes Microsoft 365 migrations, identity changes, Intune/Autopilot and Azure work with pilot, approval and acceptance checks. Ongoing support is defined separately.
Related services
Scope financial services Microsoft support
Describe your Microsoft tenants, workloads, users, current responsibilities and target date. Access and confidential evidence are arranged separately.
Remote delivery across the United States and Canada. Hours, price, on-site exceptions and recovery responsibilities are confirmed in your written proposal.
Updated October 15, 2026. Monitoring, support response and project work have distinct scopes. Capability and credential information · Company details.